About

FAQ

• Where is the store based?

  Shenzhen, China

• How long will it take to receive my order?

  90% orders could be arrived within 15-30 days, hope that you could get them in the earliest time.some may be delayed during transportation because of weather, busy season,please wait for several more days, hope that you could understand, thank you for your time. if you need Express shipment welcome to contact us for more details.

• Do you accept orders placed outside of the US?

  Yes, we ship orders worldwide.

• When will my item shipped?

  3-7 days processing date, we will ship it out as soon as possible.

• How do I pay?

  If you could pay via Credit Card in the marketplace or paypal and credit card in our store front

• Who will pay for customs/taxes?

  if there is customs or taxes fee, buyer must afford it.

• Can I cancel my order?

  You can only cancel the order if the items have not been shipped. If they have been shipped you cannot cancel.

• Do you do wholesale?

  Yes, we do,if each item more than 10pcs, we provide discount or free shipping, further discussion email :[email protected]

• Will you mark the price down when shipping out?

  Yes, we usually ship as gift or lower value

• What if I didn't get my parcel ?

  If you couldn't get your parcel after 45 days, we will provide 100% refund or resend it to you again for free.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.